***This position is based in Toronto ***
The Operations Manager is reponsible for ensuring the smooth running of clerical and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, whilst maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation and teamwork at all times.
Here is a brief overview of the responsabilities
Back Office Tasks
Run the back office and diary commitments
Collect information and data for statistical and financial reports for the Boutique and Head Office
Maintain a variety of statistical records for the boutique and conduct mid-month estimate with Boutique Managers
Code all invoices, keep records and send to the Head Office
Insure that all gift certificates, store credits and office forms are up to date and keep an accurate record of redemption
Balance Petty Cash and process all adjustments and process bank deposits and perform cash registers’ daily reconciliations and forward them to Head Office
Prompt handling of telephone calls in a pleasant and professional manner, providing relevant information and taking accurate messages and/or direct calls
Ensure secure and accurate use of the cash register, including the opening, balancing, checking and closing and forwarding them to Head Office.
Assist in the process for both international and local boutique repairs in a timely manner (keep accurate control records of all customer repairs, ensure repairs are sent to Paris, Switzerland and local authorized dealers, communication of repair status to clients and selling staff)
Assist in inventories and ensure that the proper supplies of parts are available for repairs
Keep accurate records of outgoing goods and merchandise sent to the cleaners and local authorized repair shops
Fashion Division Support
Work with the Fashion Director and Boutique Manager to order, organize and allocate staff uniforms
Communicate with Paris to order spare parts and alterations supplies
Work with the Fashion Director and Boutique Manager & communicate with Paris to order and allocate all communication tolls for sales staff and clients
The ideal candidate for this postion will have :
- 5 to 10 years of experience in a similar position (essential)
- Experience in the luxury retail industry
- Strong computer skills
- Organized, structured and capable of prioritizing the workload
- Excellent communication and follow-up skills
- Supervision experience
Pour postuler à cette offre, veuillez compléter le formulaire de candidature ci-dessous.
* Champs requis
FORMATS DE FICHIERS ACCEPTÉS : PDF, WORD, JPG
TAILLE MAXIMUM : 1.5 MO PAR FICHIER
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